Cancellation Policy

At Polaters Store, we understand that plans can change. Our cancellation policy aims to be flexible while ensuring timely order processing.

How to Cancel an Order
To cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.

Cancellation Requests
To request a cancellation, please email our customer service team at:
Email: [email protected]
Include your order number and the reason for cancellation in your request.

Cancellation Timeframe
If you cancel within 24 hours of placing the order, we will cancel it and issue a full refund.

Custom Orders
Custom-made products cannot be canceled once production begins. Please ensure all details are correct before finalizing your custom order.

Refunds for Canceled Orders
Refunds will be processed within 7-10 business days and returned to the original payment method used.

Contact Us
If you have any questions regarding our cancellation policy, feel free to reach out:
Email: [email protected]
Address: 7562 Knoll Hollow Rd, Lithonia, GA 30058, USA

Thank you for choosing Polaters Store! We’re here to assist you with any concern