Refund and Returns Policy
If you receive a defective product, please email us at [email protected] for assistance. We will refund or reprint your order at no cost under the following conditions:
- The product is flawed.
- There is a design error.
- The product’s type or size does not match your order.
What Should You Do?
To request a refund, contact us within 14 days of receiving your item. Include your order/invoice ID and a photo if the item is damaged or incorrect.
Refund requests will be processed within 1-3 business days, and approved refunds are typically received within 2-3 business days.
Returns
If you receive the wrong or defective items, there’s no need to return them. We will issue a refund within 2-3 business days.
No Refunds or Returns for the following situations:
- Incorrect shipping address, failure to receive delivery, or unclaimed packages.
- Delays due to customs, natural disasters, or if the tracking shows “delivered.”
Cancellations
You may request cancellation within 24 hours of purchase, but a 10% processing fee will apply. After this period, we cannot cancel the order.
Refund Timelines
- PayPal: 48 hours
- Credit card: 10-14 business days (depending on your bank)
Exchanges & Compensation
- In-stock items: 1-3 business days
- Out-of-stock items: 5-7 business days
- Points or Coupons: 1-2 business days
- Repairs: 7-14 business days
Exchanges
We do not offer exchanges for size unless we sent the wrong size. For issues like printing problems, contact us first, and we’ll guide you through the steps.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
If the issue persists, contact us at [email protected].